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Basic Troubleshooting
Test Description: Troubleshooting basics
Instructions: Answer all questions to get your test result.
1) If the computer isn't turning on, check the
A
PS/2 ports
B
Power cord
C
CPU
D
Hard drive
2) If the mouse or keyboard is not working on your PC, check the green and purple
A
Hard drive
B
VGA cable
C
PS/2 ports
D
CPU
3) If the monitor isn't working, check the
A
VGA cable
B
Hard drive
C
PS/2 ports
D
CPU
4) If a wireless mouse or keyboard isn't working, check the
A
Batteries
B
Hard drive
C
PS/2 ports
D
Power cord
5) To restart/reboot the computer hit
A
Ctrl+PrtSc
B
Ctrl+V
C
Ctrl+Alt+Del
D
Ctrl+C
6) To free up space on a computer and potentially speed up a slow computer:
A
Replace the Optical Drive
B
hit F11
C
Hit Esc
D
Empty the recycle bin
7) To undo your last action, use the shortcut
A
Ctrl+C
B
Ctrl+B
C
Ctrl+Z
D
Ctrl+V
8) If you deleted a file by accident, ______________ on the recycle bin to restore it
A
Right-click
B
Left-click
C
Hover
D
Triple-click
9) In Google Classroom, if you are unable to edit a document check to see if it says View Only and then hit _____________ on the assignment
A
Submit
B
Add
C
Turn In
D
Unsubmit
10) If your keyboard will not type certain characters, make sure you have the _______ keyboard
A
US
B
US International
C
Union Standard
D
User 1
*select an answer for all questions
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