PoB 1.01 - Communication skills customer relations

Match it! Select the correct answer from the pull down...Good luck!

In order to be understood on the telephone, a business's employees should always:

Which is not a tool that people use when participating in discussions?

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

Individuals who are able to defend their ideas objectively provide others with:

All calls coming into a business should end as pleasantly as possible in order to:

When Steven asks questions in an open-minded way, he avoids: