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Which is not a tool that people use when participating in discussions?
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
All calls coming into a business should end as pleasantly as possible in order to:
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
Individuals who are able to defend their ideas objectively provide others with:
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
When Steven asks questions in an open-minded way, he avoids:
verbal
Sharing a personal experience
all the necessary information
attacking someone else's idea.
logical evidence
leave a good last impression with callers
collaborator
She gave out a guest's room number
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