POB Unit 1 review

Match it! Select the correct answer from the pull down...Good luck!

It is easier for employees to develop positive customer/client relations if employees understand that each customer is

When organizing information to present in a business report, it is effective to

Which of the following is an example of a textual graphic that often is used in a business report:

The primary reason the business benefits when salespersons practice good customer relations is that it

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should

Which of the following is not a tool that people use when participating in discussions:

All calls coming into a business should end as pleasantly as possible in order to

When you ask questions in an open-minded way, you avoid