Ch. 13.1 - Vocabulary

Match it! Select the correct answer from the pull down...Good luck!

Office that is set up for the purpose of receiving and making customer calls for an organziation.

Direct contact with a prospective customer with the objective of selling a product.

Process of making contact with people who are not expecting a sales contact.

Promising more than the product or the business can deliver.

B2C approach that consists of a friendly welcome to the store or department.

Sales technique of showing products that are different from the originally requested product.

Personal selling done over the telephone.

Moment when a customer agrees to buy a product.