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A customer asks a specific product question that a new salesperson cannot answer. What should the new salesperson do?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
Judy sold customers substitute computers for the iPad. What should she explain to the customers about the substitute computers?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
When salespeople explain the benefits of a technical product, which question are they answering for customers?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
How does a feature-benefit chart help a salesperson?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
Which is a product benefit that a salesperson might point out to a customer who wants to buy a computer?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
The phase of the selling process that includes writing up the order is which action?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
Geri asks a salesperson about some features of the new Samsung Android cellular telephone. Since the salesperson is not aware of the features, what should the employee do?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
Which type of product information might a salesperson be able to obtain from a manufacturer's representative?
Reaching closure
Ask an available, experienced employee
How the product is made
“What is in it for me?”
Provides a quick reference to the salesperson about the product
Comparable features
Preinstalled software saves money.
Ask an available, experienced employee
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