POBF Unit 1 - Communication Skills and Customer Service

Match it! Select the correct answer from the pull down...Good luck!

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset and asked for her daughter's room number. Dawn quickly answered, Ms. Smith is in room 224. I will connect you. What did Dawn do wrong?

All calls coming into a business should end as pleasantly as possible in order to:

Which is not a tool that people use when participating in discussions?

Which is a reason why it is important to organize information before preparing a business report?

In order to be understood on the telephone, a business's employees should always:

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

Individuals who are able to defend their ideas objectively provide others with:

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?