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Which of the following features are available using WellCare's IVR system?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
What system will you use if the CAREConnects system is down?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
What term best describes the ability to identify with, understand, and appreciate another person's feelings, motives, desires, and situation?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
If the member has more than one insurer, what must the provider identify prior submitting a claim to WellCare?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
Where on WellCare Link would you find timeframes on ID Cards?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
What term is used to describe people who are entitled to Medicare (Part A and/or Part B) and who are also eligible for Medicaid?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
Which of the following is not a way to show empathy to a customer?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
Which of the following is an Inpatient Authorization type?
Dual Eligible
Downtime Scripting
OBS
Which insurer has primary responsibility.
Quick Hits
Empathy
Request member eligibility status.
Establish a positive first impression.
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