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A business's brand promise is what the business intends to
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
John communicates through all advertisements that his employees go through extensive training. What is John doing?
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
When a business publicly pledges to provide all of its customers with quick, courteous service, what is it doing?
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
What is a product benefit that a salesperson might point out to a customer who wants to buy a computer?
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
How does a feature-benefit chart help a salesperson?
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
One way a company can reinforce its image is by
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
One way of reinforcing the company's image through employee performance is by making sure employees have
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
A customer interested in buying an expensive product asks a question you can't answer. The customer leaves without buying but promises to come back later. The only other person on hand who has the information you need is a coworker who is helping a c
Making a brand promise
provide the customer.
Provides a quick reference to the salesperson about the product
thorough knowledge of the products.
training its employees.
Making a brand promise
Pre-installed software saves money
Ask your coworker for the information as soon as his/her customer leaves
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