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Which of the following is part of establishing relationships with customers:
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
If Shari wants to make sure that she knows which customers' orders she is taking on the telephone, which one of the first steps in processing incoming telephone orders would help?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
What is a product benefit that a salesperson might point out to a customer who wants to buy a computer?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
After learning that a customer is interested in a computer that can produce sophisticated graphics, what should be the salesperson's next step?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
Josh wants to know more about the benefits of his new iPad. What about the iPad does he want to know?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
Geri asked a salesperson about some features of the new Samsung Android cellular telephone. Since the salesperson was not aware of the features, what should he do?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
On what does the speed of asking customers questions depend?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
When a customer's special order arrives, another customer who is on hand at the time asks to buy the item. What should the salesperson do?
Pre-installed software saves money.
What's in it for me?
Hold the item for the original customer and offer to place an order for the new customer
Suggesting a specific computer to the customer
Obtaining customer's name
Ask an available, experienced employee
Sizing up the customer
Pace of the customer's responses to your questions
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