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What type of product information might a salesperson be able to obtain from a manufacturer's representative?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
What should the salesperson do when s/he is helping a customer and another customer enters the selling area?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
Josh wants to know more about the benefits of his new iPad. What about the iPad does he want to know?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
When a customer's special order arrives, another customer who is on hand at the time asks to buy the item. What should the salesperson do?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
The phase of the selling process that includes writing up the order is
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
If Shari wants to make sure that she knows which customers' orders she is taking on the telephone, which one of the first steps in processing incoming telephone orders would help?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
After learning that a customer is interested in a computer that can produce sophisticated graphics, what should be the salesperson's next step?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
What is a product benefit that a salesperson might point out to a customer who wants to buy a computer?
Obtaining customer's name
Suggesting a specific computer to the customer
Pre-installed software saves money.
Hold the item for the original customer and offer to place an order for the new customer
How the product is made
reaching closure.
What's in it for me?
Acknowledge the second customer as soon as possible.
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