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MARKETING 2.0 Sales Pt. 2
Test Description: MARKETING 2.0 sales pt. 2
Instructions: Answer all questions to get your test result.
1) What is an internal factor that affects the selling policies of a business?
A
Financial resources
B
Customer requests
C
Actions of competitors
D
Government legislation
2) Joe will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful?
A
Joe because he is a nice person
B
Carol because she will make more sales
C
Carol because Joe is too timid to close a sale
D
Joe because he will get more repeat business
3) What type of information should employees be able to locate in their company's employee handbook?
A
The company's annual report
B
The use of company property
C
The company's list of current job openings
D
The number of vacation days that an employee has taken
4) What is one of the purposes of having business policies?
A
To encourage customers to make frequent exchanges
B
To ensure that the business makes a profit
C
To allow employees to make decisions regarding customers
D
To make sure the business's actions are consistent
5) A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
A
Spend as little time as possible answering customers' inquiries
B
Don't try to handle inquiries when you are busy with a sale
C
Make sure you clearly understand customers' inquiries
D
Try to make a sale while you're answering each inquiry
6) What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
A
Offend the clients
B
Impress the clients
C
Persuade the clients to buy
D
Earn the clients' trust
7) What should salespeople do when they must cope with customers who are being disagreeable?
A
Speed up the sale to minimize opportunity for disagreement
B
Ask them to come back when they are ready to buy
C
Listen patiently and try to stay calm
D
Use product knowledge to prove they are wrong
8) What should employees do to maintain a customer-service mindset?
A
Listen to the words of soothing songs
B
Decide how to spend their break time
C
Maximize conversations with coworkers
D
Devote their full attention to customers
9) What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?
A
Ask the customers to call back if they don't receive a call within 24 hours
B
Explain how much effort will be required to get the requested information
C
Tell the customers exactly when they will be called
D
Ask the customers when it would be convenient to call them
10) Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions?
A
Earn the clients' trust
B
Persuade the clients to buy
C
Impress the clients
D
Offend the clients
*select an answer for all questions
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