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OC And SOF Review
Test Description: OC and SOF Review
Instructions: Answer all questions to get your test result.
1) If you want to apply a hold to an Order, what color does you Order Type have to be?
A
Blue
B
Yellow
C
Gray
D
Red
2) While working Order Creation, what form should you access your Rx History tab from ?
A
EBC
B
Rx Organizer
C
QSF
D
SOF
3) Where do we paste the verbiage from our CHP Reorder Macro?
A
CHP Order Refill Note
B
CHP Reorder Note
C
CHP Reorder Task
D
CHP Order Refill Task
4) What action do we take after we book the order?
A
Notify you Lead/Supervisor
B
Apply a QA hold
C
Do the Happy Dance!
D
Go on break
5) What button do you press to release a hold?
A
View Hold
B
Retry
C
Apply Holds
D
Release Hold
6) What type of hold would you apply to ship and bill an order?
A
Co-Pay Hold
B
No Hold just book the order
C
Ship and Bill Override hold
D
Credit Hold
7) What button allows users with appropriate access to open a new form for new prescription processing?
A
New Rx
B
Exception
C
Split Image
D
Retry
8) Using the actions menu what option would I select to find a tracking number for a selected item?
A
Additional Order information
B
Document a call
C
Order History
D
Additional Line information
9) Which distribution list do we email to stop and order in fulfillment?
A
It depends on which site the order is shipping out of.
B
.RxSol SP CS Escalation
C
.RxSol Stop Orders CB
D
.RxSol Stop Orders OP
10) When the patient wants to pay with a new credit card you will add the payment to ?
A
Billing section
B
Receipts Entry Area
C
Others Tab
D
Payments Tab
*select an answer for all questions
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