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Day 12 Review
Test Description: Let\\\'s see what you know!
Instructions: Answer all questions to get your test result.
1) *FREEBIE* How can a customer set up a MobileMe account on a device?
A
null
B
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
C
null
D
null
2) When it comes to controlling balance in a call, what two things do we need to be mindful of?
A
Average speed to answer and customer satisfaction
B
Average handle time and customer satisfaction
C
Average handle time and average hold time
D
Average hold time and customer satisfaction
3) Roro took pictures of the crisp, mountain air using his iPhone4s and now wants to put them on his Windows 7 computer. How does he do this?
A
Using Import from Camera or Scanner
B
Using Scanner and Camera Wizard
C
Using Image Capture
D
Using iPhoto
4) Val is trying to import photos from her iPhone4 into her XP computer but AutoPlay isn't opening. Why won't her Chris Brown photos transfer?
A
She needs to configure the device in iTunes
B
There is not enough space on the disk
C
She already transferred those photos and there are no new photos to import
D
She should open AutoPlay manually
5) David calls in because his Dr.Dre headphones are not working with his iPhone4. What should be your first troubleshooting step?
A
Restart the iPhone
B
Make sure the headphones are even compatible with the iPhone
C
Search Knowledge Base for articles about the Dr.Dre headphones
D
Test the headphones on an iPod
6) If you are on your iPhone4 and you are looking at a page that uses frames, what's the best thing to do to make it work?
A
Replace the device
B
Restore the device
C
Contact the webpage developer to report a problem
D
Use the two-finger scroll
7) What type of account will let Chris send calendar invitations from his iPhone4?
A
Exchange account
B
Subscribed calendar
C
LDAP account
D
IMAP account
8) Pierre is trying to send an email from his iPhone to a woman he just met asking her out for coffee, but his email cannot be sent. What should Pierre do?
A
Turn on other SMTP servers
B
Open port 993
C
Turn on other POP servers
D
Give up; maybe she's not interested and the phone knows that
9) To create a lasting impression with a customer, what percentage do we want to hit for VSAT on the floor?
A
100
B
85
C
95
D
90
10) Candice is restoring her iPhone4 because someone was looking up some nasty things on the inter-to-the-net. While restoring she got Error 11333. What should you do first?
A
Remove and reinstall iTunes
B
Search the Knowledge Base using the numeric error code
C
Reset the device
D
Ask her what that person was looking at on her iPhone4
*select an answer for all questions
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