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POBF 1.01 Obtain And Convey Information
Test Description: POBF 1.01 Obtain and Convey Information
Instructions: Answer all questions to get your test result.
1) When Steven asks questions in an open-minded way, he avoids:
A
mentioning the truth.
B
suggesting a better way to do something.
C
attacking someone else's idea.
D
stating his own opinion.
2) Which is not a tool that people use when participating in discussions?
A
Helping the group summarize what has been said
B
Pointing out missing information
C
Sharing a personal experience
D
Building on someone else's comment
3) My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number? Dawn answered, Ms. Smith is in room 224.I will connect you. What did Dawn do wrong?
A
She gave out a guest's room number.
B
She did not take written notes about the call.
C
She forgot to listen attentively to the caller.
D
She did not answer the caller with enough courtesy.
4) What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
A
Casual
B
Technical
C
Routine
D
Formal
5) In order to be understood on the telephone, a business's employees should always:
A
use technical terminology.
B
enunciate clearly.
C
speak rapidly.
D
speak from notes.
6) Individuals who are able to defend their ideas objectively provide others with:
A
unrelated statistics.
B
personal opinions.
C
logical evidence.
D
emotional information.
7) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
technical
B
verbal
C
reading
D
computer
8) All calls coming into a business should end as pleasantly as possible in order to:
A
leave a good last impression with callers.
B
make the best use of an employee's time.
C
provide callers with accurate information.
D
help an employee get a good review.
9) Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. What should Joe say?
A
Hello.
B
Hi, my boss isn't here can I take a message?
C
Hello, ABC Electric. This is Joe. How may I help you?
D
Yeah?
10) Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
A
slow down, take your time.
B
get to the point.
C
ask about his family.
D
present facts and data.
*select an answer for all questions
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