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Hospitality 1.03
Test Description: Study for test
Instructions: Answer all questions to get your test result.
1) What type of organization coordinates with a community's hotels, restaurants, and entertainment venues to help their business plan large meetings and conferences?
A
Local retail travel agencies
B
State commerce associations
C
Local convention and visitors bureau
D
National tourism boards
2) Shane oversees a lodging facility's accounting activities, which position does he have?
A
Cashier
B
Human-resource director
C
Controller
D
General manager
3) Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
A
Chauffeur
B
Concierge
C
Valet
D
Bell services
4) Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
A
Purchasing
B
Maintenance
C
Housekeeping
D
Room service
5) What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?
A
Organizational
B
Analytical
C
Composition
D
Scatter
6) What departments are part of a resort's food and beverage division?
A
Sales and concierge services
B
Banquets and restaurants
C
Purchasing and catering
D
Room service and marketing
7) Why is it important for tour-company employees from different departments to work together to satisfy tourists' needs?
A
To achieve the company's goals
B
To improve the company's brand
C
To monitor trends in the tourism industry
D
To maximize negotiation leverage
8) Which division of a resort maintains the property's pool, gym and exterior grounds?
A
Engineering
B
Human resources
C
Controller
D
Rooms
9) Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?
A
To eliminate workplace stress
B
To reduce the need for supervision
C
To solve guests' problems
D
To obtain pay raises
10) Due to the interrelationship of the departments, the general manager manages to accomplish which common goal?
A
To maintain an attractive facility
B
To serve the hotel guests
C
To entertain banquet guests
D
To provide a high-quality dining experience
11) How can all the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
A
Embrace an indifferent attitude
B
Communicate with one another
C
Develop strict sales policies
D
Focus on the bottom line
12) What type of tourism organization is funded by the state- or local-level tax dollars?
A
Sole proprietorship
B
Chamber-of-Commerce
C
Government agency
D
Professional development association
13) A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest's bill. What does this situation exemplify?
A
The importance of teamwork
B
The importance of planning
C
The need for confidentially
D
The need to stay organized
14) To which hotel division do the reservations, telecommunications and guest registration departments typically report?
A
Food and beverage
B
Sales and marketing
C
Front office
D
Engineering
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