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Hospitality 1.03
Test Description: Study for test
Instructions: Answer all questions to get your test result.
1) What type of organization coordinates with a community's hotels, restaurants, and entertainment venues to help their business plan large meetings and conferences?
A
Local convention and visitors bureau
B
National tourism boards
C
State commerce associations
D
Local retail travel agencies
2) Shane oversees a lodging facility's accounting activities, which position does he have?
A
Human-resource director
B
Cashier
C
Controller
D
General manager
3) Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
A
Bell services
B
Valet
C
Concierge
D
Chauffeur
4) Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
A
Maintenance
B
Room service
C
Purchasing
D
Housekeeping
5) What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?
A
Composition
B
Organizational
C
Analytical
D
Scatter
6) What departments are part of a resort's food and beverage division?
A
Purchasing and catering
B
Room service and marketing
C
Sales and concierge services
D
Banquets and restaurants
7) Why is it important for tour-company employees from different departments to work together to satisfy tourists' needs?
A
To achieve the company's goals
B
To monitor trends in the tourism industry
C
To maximize negotiation leverage
D
To improve the company's brand
8) Which division of a resort maintains the property's pool, gym and exterior grounds?
A
Rooms
B
Engineering
C
Controller
D
Human resources
9) Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?
A
To obtain pay raises
B
To reduce the need for supervision
C
To solve guests' problems
D
To eliminate workplace stress
10) Due to the interrelationship of the departments, the general manager manages to accomplish which common goal?
A
To entertain banquet guests
B
To provide a high-quality dining experience
C
To serve the hotel guests
D
To maintain an attractive facility
11) How can all the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
A
Communicate with one another
B
Focus on the bottom line
C
Develop strict sales policies
D
Embrace an indifferent attitude
12) What type of tourism organization is funded by the state- or local-level tax dollars?
A
Chamber-of-Commerce
B
Sole proprietorship
C
Government agency
D
Professional development association
13) A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest's bill. What does this situation exemplify?
A
The need for confidentially
B
The importance of planning
C
The importance of teamwork
D
The need to stay organized
14) To which hotel division do the reservations, telecommunications and guest registration departments typically report?
A
Engineering
B
Front office
C
Food and beverage
D
Sales and marketing
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