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Work Skills
Test Description: Work Skills
Instructions: Answer all questions to get your test result.
1) Which is NOT effective behavior in applying for a job?
A
Ask references in advance if you can use them as a reference
B
Thoroughly list previous experience & skills
C
Dress professionally
D
Politely ask if you can borrow the employer's pen and phone book
2) Which is the most professional behavior for an interview?
A
Take a friend with you
B
Wear pleasant-smelling perfume
C
Explain why you did not like your previous job
D
Keep clothing, hair, jewelry, and nails conservative
3) A male staff member tells a female, “What a sexy top you have on today!” This is considered
A
Sexual harassment
B
Complimentary
C
Diagnostic
D
Workplace violence
4) When you decide to resign from your job you should
A
When you are ready to quit, don't show up for work
B
Have a friend tell your employer
C
Avoid mentioning it to your supervisor
D
Give at least a 2 week notice
5) Which behavior is most effective in working with others?
A
Criticize co-workers
B
Be willing to help others
C
Excessive absences
D
Tell patients about your problems
6) One strategy in problem solving includes
A
Try the first approach that comes to mind
B
Brainstorming
C
Avoid the issue
D
Always do whatever another person did in a similar situation
7) The least effective strategy in conflict resolution would be
A
Be careful of your body language
B
Avoiding the issue
C
Focus on the issue, not the person
D
Clarify the issue
8) Coming up with as many ideas as possible, without yet discarding ideas, is called
A
Conflict
B
Editing
C
Brainstorming
D
Confusing
9) Which displays positive behavior?
A
CNA who is slow answering a call light
B
CNA who is cheerful
C
CNA who is rough with a resident
D
CNA who is rude
10) Which is NOT a strategy in organizing your time?
A
Keep items in a familiar location
B
Lay out clothes the night before
C
Make lunch ahead of time
D
Avoid thinking ahead
*select an answer for all questions
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