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Work Skills
Test Description: Work Skills
Instructions: Answer all questions to get your test result.
1) Which is NOT effective behavior in applying for a job?
A
Ask references in advance if you can use them as a reference
B
Dress professionally
C
Thoroughly list previous experience & skills
D
Politely ask if you can borrow the employer's pen and phone book
2) Which is the most professional behavior for an interview?
A
Take a friend with you
B
Wear pleasant-smelling perfume
C
Keep clothing, hair, jewelry, and nails conservative
D
Explain why you did not like your previous job
3) A male staff member tells a female, “What a sexy top you have on today!” This is considered
A
Complimentary
B
Workplace violence
C
Sexual harassment
D
Diagnostic
4) When you decide to resign from your job you should
A
When you are ready to quit, don't show up for work
B
Have a friend tell your employer
C
Avoid mentioning it to your supervisor
D
Give at least a 2 week notice
5) Which behavior is most effective in working with others?
A
Be willing to help others
B
Criticize co-workers
C
Excessive absences
D
Tell patients about your problems
6) One strategy in problem solving includes
A
Brainstorming
B
Always do whatever another person did in a similar situation
C
Try the first approach that comes to mind
D
Avoid the issue
7) The least effective strategy in conflict resolution would be
A
Be careful of your body language
B
Focus on the issue, not the person
C
Clarify the issue
D
Avoiding the issue
8) Coming up with as many ideas as possible, without yet discarding ideas, is called
A
Confusing
B
Editing
C
Conflict
D
Brainstorming
9) Which displays positive behavior?
A
CNA who is rough with a resident
B
CNA who is slow answering a call light
C
CNA who is cheerful
D
CNA who is rude
10) Which is NOT a strategy in organizing your time?
A
Avoid thinking ahead
B
Make lunch ahead of time
C
Keep items in a familiar location
D
Lay out clothes the night before
*select an answer for all questions
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