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BML Ch 6 - Communications Set 3
Test Description: BML Ch 6, 3rd set of questions
Instructions: Answer all questions to get your test result.
1) Kinesics is the study of the role of ____ in communication.
A
eye contact
B
tone of voice
C
facial expressions and physical gestures
D
physical appearance
2) Oculesics is the study of the role of ____ in communication.
A
tone of voice
B
location of sender and receiver
C
facial expressions and physical gestures
D
eye contact
3) Proxemics is the study of the role of ____ in communication.
A
facial expressions and physical gestures
B
tone of voice
C
eye contact
D
location of sender and receiver
4) Chronemics is the study of the role of ____ in communication.
A
facial expressions and physical gestures
B
time
C
eye contact
D
location of sender and receiver
5) The phase of conflict when participants try to reach a compromise or other possible solution is called the
A
resolution phase.
B
differentiation phase.
C
initiation phase.
D
triggering event.
6) The phase of conflict when the individuals voice out their differences against each other is called the
A
differentiation phase.
B
triggering event.
C
resolution phase.
D
initiation phase.
7) The best strategy to prevent conflicts is
A
to keep important details to yourself until the last minute to avoid giving others a reason to be up
B
to engage in regular effective communication.
C
to share your personal views and problems on all issues, whether work-related or not.
D
to let others always get their way, even if it greatly inconveniences you.
8) The best strategy of conflict resolution is
A
avoidance.
B
win/lose.
C
compromise.
D
lose/lose.
9) Desirable conflict
A
is only for those who like to argue.
B
does not exist.
C
sometimes motivates people to be their best.
D
was a terrible B-movie.
10) Standing near the person with whom you are speaking is an example of
A
haptics.
B
proxemics.
C
oculesics.
D
kinesics.
*select an answer for all questions
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