Introduction To Professional Communication Review Question Preview (ID: 48195)


First Test Review. TEACHERS: click here for quick copy question ID numbers.

Which of the following presentation types is used to convince an audience to accept a proposal?
a) A. Persuasive
b) B. Informative
c) C. Generic
d) D. Forum

Which of the following is NOT a part of verbal communication?
a) A. Sound
b) B. Words
c) C. Speaking
d) D. Body language

Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
a) A. Presentation
b) B. Interview
c) C. Visual report
d) D. Evaluation report

Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?
a) A. Appreciative listening
b) B. Evaluative listening
c) C. Full listening
d) D. Deliberative listening

Which of the following is defined as listening for pleasure or recreation?
a) A. Appreciative listening
b) B. Evaluative listening
c) C. Full listening
d) D. Deliberative listening

Critical listening is also referred to as which of the following?
a) A. Appreciative listening
b) B. Evaluative listening
c) C. Full listening
d) D. Deliberative listening

Which of the following is NOT included in the listening process?
a) A. Hearing
b) B. Speaking
c) C. Focusing
d) D. Understanding

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?
a) A. Appreciative listening
b) B. Evaluative listening
c) C. Full listening
d) D. Deliberative listening

An in-depth examination of a particular subject defines which of the following?
a) A. Case study
b) B. Proposal
c) C. Report
d) D. Memo

Which of the following is paid communication which attempts to influence opinion?
a) A. Advertising
b) B. Public relations
c) C. News articles
d) D. Publicity

Which of the following is NOT a field of external business communication?
a) A. Public relations
b) B. Media relations
c) C. Advertising
d) D. State of the company address

Which of the following is NOT a professional communication channel?
a) A. Blog post
b) B. Face to face
c) C. Reports
d) D. Memo

Communication between a business and its employees is called which of the following?
a) A. External communication
b) B. Public relations
c) C. Internal communication
d) D. Employer relations

Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?
a) A. Motivational
b) B. Informative
c) C. Generic
d) D. Forum

Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?
a) A. Persuasive
b) B. Informative
c) C. Generic
d) D. Forum

Who should be introduced first?
a) The owner of the company
b) The employee who invented the product
c) The client
d) the female employees in the meeting

Which of the following can be defined as generally accepted behavior required in social relations?
a) A. Actions
b) B. Etiquette
c) C. Traditions
d) D. Body language

Which of the following is proper phone etiquette?
a) A. Listening to others’ phone calls
b) B. Giving out personal information
c) C. Leaving someone on hold for long periods of time
d) D. Speaking clearly

Which of the following can be defined as analysis, evaluation or judgment?
a) A. Criticism
b) B. Motivation
c) C. Etiquette
d) D. Behavior

Which of the following is NOT and example of racial discrimination?
a) A. Racial stereotypes
b) B. Ethnic slurs C
c) C. Derogatory language
d) D. Sexual harassment

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