Troubleshooting Question Preview (ID: 25165)


Basic Troubleshooting Techniques. TEACHERS: click here for quick copy question ID numbers.

Wht is the first thing you should do if your computer is not working right?
a) Ask the teacher for help
b) Buy a new computer
c) Restart the computer
d) Wait until it starts working again

Which one of the following is not a general troubleshooting technique?
a) Check to see if everything is plugged in
b) Restart the computer
c) Check that all cables are connected tightly and are in the correct port
d) Hit the tower until it starts working

My computer won't turn on, what should I do?
a) Ask for help
b) Wait until it turns on
c) Restart the computer
d) Check the power cables to ensure they are connected

My monitor isn't working, what should I do?
a) Make sure the cables and power cords are plugged in
b) Ask for help
c) Hit it to get it working
d) Turn the lights on in the room

My mouse or keyboard isn't working, which of the follow should you NOT do?
a) Throw it
b) Check that the cables are plugged in properly
c) Restart the computer
d) Make sure the mouse is clean and on a solid surface

Your computer keeps freezing or crashing, which of the follow should you NOT do?
a) Restart the computer
b) Remove any new software you recently installed
c) Hit the computer and call for help
d) Shut down and uplug computer for 5 minutes

My printer is not working, what should you do?
a) Call for help
b) Unplug the printer, wait 5 minutes, and plug in again
c) Give up
d) Hit the printer

If your sound is not working, which set of steps should you NOT do?
a) check the volume controls on the computer and call for help
b) Check to see if the headphones or speakers are plugged in correctly and check volume controls
c) check volume controls and make sure the speaker icon is not muted
d) Check to make sure the speaker icon is not muted and check to see if headphones or speakers are plugged in correctly

I keep getting a 'tree or server not found' error message. Which of the follow should you NOT do?
a) immediately ask for help
b) Check to make sure the blue power network cable is plugged in
c) Check to make sure you see the 'computer' logo and not the 'flower'
d) Restart the computer and wait 1 minute before trying to sign in

I have an error message, what should you NOT do?
a) read the message carefully
b) restart the computer
c) immediately ask for help without reading the message
d) google the error message to see what you should do

You cannot log in what should you do?
a) Check to see if the Num Lock or CAPS lock buttons are on
b) Hit the computer
c) Ask for help immediately
d) Give up and do nothing

The following are all good ideas for troubleshoot, but what should be done first?
a) Ask for help
b) Uninstall programs
c) Check the cabeling or power cord connections
d) Restart the computer

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