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Introduction To Professional Communication Review
Test Description: First Test Review
Instructions: Answer all questions to get your test result.
1) Which of the following is NOT a professional communication channel?
A
D. Memo
B
A. Blog post
C
B. Face to face
D
C. Reports
2) Communication between a business and its employees is called which of the following?
A
A. External communication
B
C. Internal communication
C
D. Employer relations
D
B. Public relations
3) Which of the following is NOT a field of external business communication?
A
C. Advertising
B
D. State of the company address
C
A. Public relations
D
B. Media relations
4) Which of the following is paid communication which attempts to influence opinion?
A
C. News articles
B
D. Publicity
C
A. Advertising
D
B. Public relations
5) An in-depth examination of a particular subject defines which of the following?
A
C. Report
B
A. Case study
C
B. Proposal
D
D. Memo
6) Which of the following is NOT included in the listening process?
A
D. Understanding
B
B. Speaking
C
A. Hearing
D
C. Focusing
7) Which of the following occurs when the receiver listens only to the content and not the feeling of the message?
A
D. Deliberative listening
B
B. Evaluative listening
C
C. Full listening
D
A. Appreciative listening
8) Critical listening is also referred to as which of the following?
A
C. Full listening
B
B. Evaluative listening
C
A. Appreciative listening
D
D. Deliberative listening
9) Which of the following is defined as listening for pleasure or recreation?
A
A. Appreciative listening
B
D. Deliberative listening
C
C. Full listening
D
B. Evaluative listening
10) Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?
A
C. Full listening
B
B. Evaluative listening
C
D. Deliberative listening
D
A. Appreciative listening
11) Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
A
A. Presentation
B
B. Interview
C
D. Evaluation report
D
C. Visual report
12) Which of the following is NOT a part of verbal communication?
A
B. Words
B
C. Speaking
C
D. Body language
D
A. Sound
13) Which of the following presentation types is used to convince an audience to accept a proposal?
A
C. Generic
B
B. Informative
C
D. Forum
D
A. Persuasive
14) Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?
A
C. Generic
B
D. Forum
C
A. Motivational
D
B. Informative
15) Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?
A
A. Persuasive
B
C. Generic
C
B. Informative
D
D. Forum
16) Who should be introduced first?
A
The owner of the company
B
the female employees in the meeting
C
The employee who invented the product
D
The client
17) Which of the following can be defined as generally accepted behavior required in social relations?
A
B. Etiquette
B
C. Traditions
C
D. Body language
D
A. Actions
18) Which of the following is proper phone etiquette?
A
A. Listening to others’ phone calls
B
B. Giving out personal information
C
D. Speaking clearly
D
C. Leaving someone on hold for long periods of time
19) Which of the following can be defined as analysis, evaluation or judgment?
A
B. Motivation
B
D. Behavior
C
A. Criticism
D
C. Etiquette
20) Which of the following is NOT and example of racial discrimination?
A
C. Derogatory language
B
B. Ethnic slurs C
C
D. Sexual harassment
D
A. Racial stereotypes
*select an answer for all questions
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