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Introduction To Professional Communication Review
Test Description: First Test Review
Instructions: Answer all questions to get your test result.
1) Which of the following is NOT a professional communication channel?
A
D. Memo
B
B. Face to face
C
A. Blog post
D
C. Reports
2) Communication between a business and its employees is called which of the following?
A
A. External communication
B
D. Employer relations
C
C. Internal communication
D
B. Public relations
3) Which of the following is NOT a field of external business communication?
A
D. State of the company address
B
C. Advertising
C
B. Media relations
D
A. Public relations
4) Which of the following is paid communication which attempts to influence opinion?
A
C. News articles
B
D. Publicity
C
A. Advertising
D
B. Public relations
5) An in-depth examination of a particular subject defines which of the following?
A
A. Case study
B
C. Report
C
D. Memo
D
B. Proposal
6) Which of the following is NOT included in the listening process?
A
A. Hearing
B
D. Understanding
C
B. Speaking
D
C. Focusing
7) Which of the following occurs when the receiver listens only to the content and not the feeling of the message?
A
A. Appreciative listening
B
C. Full listening
C
B. Evaluative listening
D
D. Deliberative listening
8) Critical listening is also referred to as which of the following?
A
A. Appreciative listening
B
B. Evaluative listening
C
C. Full listening
D
D. Deliberative listening
9) Which of the following is defined as listening for pleasure or recreation?
A
B. Evaluative listening
B
C. Full listening
C
A. Appreciative listening
D
D. Deliberative listening
10) Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?
A
C. Full listening
B
D. Deliberative listening
C
B. Evaluative listening
D
A. Appreciative listening
11) Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
A
D. Evaluation report
B
C. Visual report
C
A. Presentation
D
B. Interview
12) Which of the following is NOT a part of verbal communication?
A
A. Sound
B
D. Body language
C
C. Speaking
D
B. Words
13) Which of the following presentation types is used to convince an audience to accept a proposal?
A
A. Persuasive
B
D. Forum
C
B. Informative
D
C. Generic
14) Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?
A
B. Informative
B
C. Generic
C
D. Forum
D
A. Motivational
15) Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?
A
C. Generic
B
A. Persuasive
C
B. Informative
D
D. Forum
16) Who should be introduced first?
A
The client
B
The employee who invented the product
C
The owner of the company
D
the female employees in the meeting
17) Which of the following can be defined as generally accepted behavior required in social relations?
A
D. Body language
B
A. Actions
C
C. Traditions
D
B. Etiquette
18) Which of the following is proper phone etiquette?
A
A. Listening to others’ phone calls
B
D. Speaking clearly
C
C. Leaving someone on hold for long periods of time
D
B. Giving out personal information
19) Which of the following can be defined as analysis, evaluation or judgment?
A
C. Etiquette
B
B. Motivation
C
D. Behavior
D
A. Criticism
20) Which of the following is NOT and example of racial discrimination?
A
A. Racial stereotypes
B
D. Sexual harassment
C
B. Ethnic slurs C
D
C. Derogatory language
*select an answer for all questions
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