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AS Business Unit 2
Test Description: Unit 2
Instructions: Answer all questions to get your test result.
1) Henry Mintzberg identified ten roles common to the work of managers and divided those roles into three groups. Which one of the following is an example of an interpersonal role?
A
figurehead
B
resource allocator
C
entrepreneur
D
disseminator
2) Encouraging new ideas from within the business is an example of a manager performing which management role identified by Mintzberg?
A
spokesperson
B
resource allocator
C
liaison
D
entrepreneur
3) Which one of the following is the most likely benefit of a democratic leadership style?
A
It should improve motivation of staff.
B
It allows workers to perform tasks in the way they think is best.
C
It allows managers to manage without employee interference
D
It speeds up decision making.
4) Emotional intelligence is best defined as:
A
the ability of managers to exercise control over subordinates
B
the ability to undertake academic study
C
the ability of managers to solve complex business problems
D
the ability of managers to understand their own emotions and those of their employees
5) Job enrichment is best defined as:
A
increasing the scope of a job by broadening the tasks undertaken
B
organising work so that employees are able to use their full abilities
C
restructuring a job
D
switching workers from one task to another
6) Job enlargement is best defined as:
A
organising work so that employees are able to use their full abilities
B
increasing the scope of a job by broadening the tasks undertaken
C
restructuring a job
D
switching workers from one task to another
7) Human resource management is best defined as:
A
the management of human capital
B
the strategic approach to the effective management of workers to help the business gain a competitive advantage
C
the strategic management of a firm’s resources
D
the recruitment, selection and disciplining of employees
8) Workforce planning is best defined as:
A
the measurement of the rate of labour turnover
B
a review of the skills and qualifications of all workers
C
an audit of the firm’s workforce
D
forecasting the numbers and skills of workers required by the organisation to achieve its objectives
9) Which one of the following is not generally considered to be an advantage of internal recruitment?
A
no need for induction training
B
gives a wider choice of potential applicants
C
gives a career structure for staff at the firm
D
usually quicker than external recruitment
10) A recent trend in labour recruitment has been towards employing more part-time staff on temporary contracts. What is the most likely explanation for this trend?
A
Part-time workers will have greater skills than full-time workers.
B
It reduces overheads for the business in times of low demand.
C
Part-time workers are more committed to the business.
D
Human resource managers benefit from greater status as they have more workers to control.
*select an answer for all questions
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