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Principles Of Business 1.01-1.02
Test Description: POB 1.01-1.02 Spring 2019
Instructions: Answer all questions to get your test result.
1) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
computer
B
Reading
C
verbal
D
Technical
2) Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
A
strategic
B
collaborator
C
controller
D
analyzer
3) All calls coming into a business should end as pleasantly as possible in order to:
A
make the best use of an employee's time.
B
help an employee get a good review.
C
leave a good last impression with callers
D
provide callers with accurate information
4) When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me
A
She did not answer the caller with enough courtesy.
B
She did not take written notes about the call.
C
She gave out a guest's room number
D
She forgot to listen attentively to the caller
5) In order to be understood on the telephone, a business's employees should always:
A
speak from notes
B
speak rapidly
C
enunciate clearly.
D
use technical terminology.
6) Individuals who are able to defend their ideas objectively provide others with:
A
unrelated statistics
B
personal opinions
C
emotional information
D
logical evidence
7) Which is not a tool that people use when participating in discussions?
A
Pointing out missing information
B
Building on someone else's comment
C
Helping the group summarize what has been said
D
Sharing a personal experience
8) What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
A
Technical
B
Routine
C
Formal
D
Casual
9) When Steven asks questions in an open-minded way, he avoids:
A
suggesting a better way to do something.
B
stating his own opinion.
C
attacking someone else's idea.
D
mentioning the truth.
10) Why is it often important to take notes during meetings or presentations?
A
The speaker is difficult to understand
B
This information will be needed later.
C
The audience needs something to do
D
Writing keeps the mind focused
11) When organizing information to present in a business report, it is effective to:
A
remain objective
B
develop an outline
C
determine the purpose
D
interpret the data
12) In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?
A
outlining
B
charting
C
mapping
D
Cornell notes
13) Which is a reason why it is important to organize information before preparing a business report?
A
to arrange findings in a logical manner
B
to investigate the cause of the problem
C
to identify the target audience
D
to understand the purpose of the report
14) Which is an example of a textual graphic that is used in a business report?
A
Pictograph
B
Flowchart
C
Map
D
Pie chart
15) As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
A
identify the readers' preferences
B
look up the information in a current dictionary
C
ask his coworker for advice
D
refer to the appropriate publisher's style manual
*select an answer for all questions
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