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LESSON 2 TAKING CARE OF GUESTS
Test Description: Xxxx
Instructions: Answer all questions to get your test result.
1) complimentary
A
desk worker: somebody at a service desk who helps and advises other people.
B
Free of charge
C
Travelers usually stay here for more than a day or two- has many facilities to use
D
A light morning snack
2) Continental Breakfast
A
Travelers usually stay here for more than a day or two- has many facilities to use
B
desk worker: somebody at a service desk who helps and advises other people.
C
Rental of a hotel room by two people
D
A light morning snack
3) Double occupancy
A
Travelers usually stay here for more than a day or two- has many facilities to use
B
Free of charge
C
Rental of a hotel room by two people
D
desk worker: somebody at a service desk who helps and advises other people.
4) Single occupancy
A
A rental of a hotel room by one person
B
Travelers usually stay here for more than a day or two- has many facilities to use
C
A light morning snack
D
desk worker: somebody at a service desk who helps and advises other people.
5) Suites
A
Free of charge
B
desk worker: somebody at a service desk who helps and advises other people.
C
A rental terraceof a hotel room by one person
D
Hotel unites with more than one room
6) terrace
A
A rental of a hotel room by one person
B
patio
C
Rental of a hotel room by two people
D
Travelers usually stay here for more than a day or two- has many facilities to use
7) motel
A
A light morning snack
B
patio
C
Free of charge
D
Travelers usually stay here for a day or two – does not have as many facilities as in hotels
8) hotel
A
Travelers usually stay here for a day or two – does not have as many facilities as in hotels
B
Rental of a hotel room by two people
C
A rental of a hotel room by one person
D
Travelers usually stay here for more than a day or two- has many facilities to use
9) Service workers
A
Free of charge
B
A light morning snack
C
a person who provides service to other people, typically in the areas of comfort, shelter, and food
D
Travelers usually stay here for more than a day or two- has many facilities to use
10) clerk
A
Free of charge
B
desk worker: somebody at a service desk who helps and advises other people.
C
patio
D
Rental of a hotel room by two people
*select an answer for all questions
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