Day 11 Review: Question Preview (ID: 6842)

Below is a preview of the questions contained within the game titled DAY 11 REVIEW: Let's See What You Know! To play games using this data set, follow the directions below. Good luck and have fun. Enjoy! [print these questions]

Play games to reveal the correct answers. Click here to play a game and get the answers.

If your customer is having trouble with the Facebook app that they just installed, what is an effective troubleshooting step?
a) Remove and reinstall the app b) Restore the device c) Set the iPhone up for repair service d) Teel her to use a different app
Who makes the BEST pizza ever?!!
a) Peter Piper Pizza; extra large pepperoni with extra cheese b) Little Caesar's c) BlackJack Pizza d) Cici's
What alter-ego is sometimes in the room?
a) Horchata b) Anita Buffet c) Ginger Vitis d) Miss Diagnosed
What exactly is a warm transfer?
a) You speak to the other advisor, describe the issue to him or her, then transfer the customer b) You transfer the customer to another group without introducing him or her c) The special of the day at Los Betos; Numero dos sin cebolla pro favor papi! d) You bring another group onto the line while you're speaking with the customer
David is setting up the wireless router for his complex.The residents have older devices and he wants to pick a protocol that will work for most of them. What should he choose?
a) WEP b) WPA c) WPA2 d) WPA3
If a customer calls in and wants to speak to your supervisor, who would you give the call to?
a) Tier 2 b) Your trainer c) Floor walker d) TL (Team Lead)
Melissa turned on Bluetooth while she was messing around with the iPhone 4. Now she wants to turn it off. What would you tell Melissa to do?
a) Go to Settings>General>Bluetooth and turn it off b) Go to Settings>Airplane Mode and turn on Airplane mode to turn off Bluetooth c) Bluetooth automatically disables itself after 30 minutes of inactivity d) Aye que chihuahua Melissa!! Stop messing around with the iPhone...GOSH!!
Which KBase article describes the correct way to completely remove iTunes on a Windows XP computer?
a) HT1925 b) HT1923 c) TS1926 d) HT2311
What major event is so happening this weekend?
a) 4th Avenue Winter Street Fair AND the brisket booth...YUMM!! b) Lady GaGa is performing at The Rialto c) We need to have class on Sunday, December 11th d) It'll be 100 degrees outside
Who's ready to go home?
a) No way, I can pull a double if I need too! b) Me c) Only if we can have homework assigned to us to do tonight d) Already?!! It feels like we just got here
Play Games with the Questions above at
To play games using the questions from the data set above, visit and enter game ID number: 6842 in the upper right hand corner at or simply click on the link above this text.

Log In
| Sign Up / Register