Selling Unit Test Review Question Preview (ID: 37342)
Selling Unit.
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Cold calling is visiting a customer or potential customer without?
a) an appointment
b) a driver's license
c) a resume
d)
When buying expensive products that you have very little experience with you use
a) Routine decision making
b) extensive decision making
c) limited decision making
d)
Telemarketing sales people do sales using this
a) Internet
b) Radio
c) Phone
d)
An example of on-line sales is
a) Amazon
b) Wal-mart
c) Cabela's catalog
d)
An Example of a retail sales store is?
a) Footlocker.com
b) Target
c) Amazon
d)
A person that does personal selling is most likely selling?
a) Business to business
b) retail sales
c) E-Commerce
d)
Organizational Sales is
a) retail sales only
b) E-Commerce
c) Business-to-Business
d)
A Sales Call Report would include?
a) social security numbers
b) customer information
c) retail sales person
d)
A Sales Quota is a?
a) Sales Goal
b) Sales Agent
c) Sales Strategy
d)
Having a take charge attitude
a) Responsiveness
b) Impulsive
c) assertive
d)
Personal communication process to satisfy the wants and needs of the consumer.
a) Marketing
b) Selling
c) Promotions
d)
What is one of the best ways to acquire new customers?
a) Word of Mouth
b) Online
c) Promotions
d)
What is Darwin’s theory on change?
a) Strongest survive
b) Most Responsive
c) Smartest survive
d)
Referrals and repeat customers come from successful salespeople that are able to……..
a) Convince people to buy
b) build relationships
c) use social media
d)
Using proven approaches that work involve the ________ of selling.
a) science
b) art
c) performance
d)
Flexibility and meeting customer’s need faster describes which part of the ASAP of selling?
a) art
b) agility
c) performance
d)
MMeeting a sales quota and maintaining customer satisfaction describes which part of the ASAP?
a) science
b) agility
c) performance
d)
Creativity and spontaneity are keys to success in sales describes which part of the ASAP?
a) art
b) agility
c) performance
d)
Which statement is true?
a) It cost the about the same to attract and retain customers.
b) Attracting new customers is less expensive that retaining existing customers.
c) Retaining existing customers is less expensive than attracting new customers.
d)
Advertising, publicity, and sales promotions
a) personal selling
b) non-personal selling
c) E-commerce
d)
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