Ch. 6 And 7 Test Review Part II Question Preview (ID: 33955)


Review For Ch. 6 And 7 Test For Principles Of Business. TEACHERS: click here for quick copy question ID numbers.

Small businesses have an advantage over big businesses when customers
a) are willing to buy standard products.
b) want more individual attention.
c) prefer low cost and efficient delivery.
d) All of these

In which of the following situations should a manager use tactical management?
a) when the work is routine with new challenges
b) when working with part-time or temporary employees
c) when employees are doing work they enjoy
d) when the manager wants to improve group relations

This leadership characteristic involves making decisions carefully.
a) initiative
b) communication
c) judgment
d) understanding

Ethical behavior consists of
a) the actions of individuals and groups.
b) the results of actions.
c) Both
d) Neither

Sources of job satisfaction include
a) assignments employees do not like.
b) recognition from supervisors for a job well done.
c) ineffective communication.
d) poor working conditions.

Location is important to small retail businesses because
a) most retailers need good customer traffic to survive.
b) many potential customers will stay away if the business is not easy to find.
c) customers generally do not want to travel long distances to find what they need.
d) All of these

Which element of a business plan discusses the entrepreneur’s short- and long-term goals for the business?
a) financial plans
b) description of the competition
c) description of the business
d) customer analysis

The staffing management function
a) includes all of the activities involved in obtaining and compensating employees.
b) means identifying and arranging the resources needed to get the job done.
c) measures how well an organization is accomplishing its goals.
d) involves getting the day-to-day work of the organization done.

Most of the money needed to start a new business comes from
a) the sale of stock.
b) credit given by businesses that sell products and services to the new business.
c) bank loans.
d) the entrepreneur and his/her family and friends.

Which of the following is NOT an important human relations skill needed by leaders and managers?
a) high level of education
b) self understanding
c) communication
d) team building

Employees at the first level of management in a business are
a) mid-managers.
b) supervisors.
c) entrepreneurs.
d) executives.

Which one of the management functions involves analyzing information, setting goals, and making decisions about what needs to be done?
a) organizing
b) planning
c) implementing
d) controlling

The first step in developing a business plan is to
a) identify alternative plans for production and marketing.
b) write the introductory section.
c) develop the “game plan.”
d) gather and review information.

All leaders need to be dependable, which means that they
a) are able to listen, speak, and write effectively.
b) can look at all sides of an issue before making a decision.
c) respect the feelings and needs of the people they work with.
d) follow through on commitments.

John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of
a) horizontal communication.
b) external communication.
c) vertical communication.
d) oral communication.

The most successful small business owners
a) establish good working relationships with professionals such as bankers, lawyers, and accountants.
b) have never worked for anyone else before.
c) do not need to choose employees carefully because they will be the ones giving orders.
d) understand that a written business plan is a waste of time and money.

In the United States, women own this percentage of small business.
a) 25%
b) 35%
c) 50%
d) 75%

Executives spend most of their time on
a) planning and controlling activities.
b) planning and organizing activities.
c) implementing, staffing, and controlling activities.
d) organizing and implementing activities.

The way a manager treats and involves employees is called
a) entrepreneurship.
b) influence.
c) management style.
d) leadership.

Which of the following does NOT describe a typical small business?
a) The owner is usually the manager.
b) It is dominant in its field.
c) It serves a small market.
d) It operates in one or very few locations.

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