NEW Marketing 2.01: Question Preview (ID: 20958)


Below is a preview of the questions contained within the game titled NEW MARKETING 2.01: 2.01 Selling .To play games using this data set, follow the directions below. Good luck and have fun. Enjoy! [print these questions]


Play games to reveal the correct answers. Click here to play a game and get the answers.

George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her?
a) Calling to make sure the products are satisfactory b) Asking for referrals c) Explaining the company's business plan d) Sending articles about local competitors
Joe is a salesperson who will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful salesperson?
a) Joe because he is a nice person b) Joe because he will get more repeat business c) Carol because Joe is too timid to close a sale d) Carol because she will make more sales
What does a salesperson need to do to be successful in selling?
a) Always attempt to sell related merchandise b) Ask management to limit the number of brands c) Learn the features unique to the brands s/he sells d) Describe the disadvantages of competing brands
Which is a pre-sale opportunity for salespeople to provide customer service?
a) Providing ample product information b) Shipping and delivery c) Maintenance and repair d) Technical assistance and support
What can salespeople do to maintain good relationships with existing customers?
a) Ask for new referrals b) Live up to their promises c) Use customers in advertisements d) Send customers expensive gifts
What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers?
a) Asking for referrals. b) Explaining the company's business plan c) Calling to make sure the products are satisfactory d) Sending articles about local competitors
Through sales, products are transferred to consumers who can then use them. This is an example of what role of selling?
a) Increasing product variety b) Promoting competition c) Affecting employment d) Adding utility
Using selling to satisfy customers' needs or desires should ensure that the salesperson and the business will both benefit over time from
a) quick profits b) increased returns c) added utility d) repeat business
Matching the characteristics of a product to a customer's needs and wants is
a) product features b) feature-benefit selling c) rational motive d) emotional motive
The basic, physical, or extended attributes of the product or purchase is
a) product features b) feature-benefit selling c) rational motive d) emotional motive
Play Games with the Questions above at ReviewGameZone.com
To play games using the questions from the data set above, visit ReviewGameZone.com and enter game ID number: 20958 in the upper right hand corner at ReviewGameZone.com or simply click on the link above this text.

TEACHERS / EDUCATORS
Log In
| Sign Up / Register