2.02 Question Preview (ID: 19988)

a) technical support

b) technical assassin

c) technical writing

d) technical college

a) Self-help support

b) help desk support and face-to-face support

c) technical support

d) all of the above

a) 2

b) 4

c) 6

d) 8

a) Identify the problem.

b) Establish a theory of probable cause.

c) Test the theory to determine cause.

d) all of the above

a) Establish a plan of action to resolve the problem and implement the solution.

b) Verify full system functionality and, if applicable, implement preventative measures.

c) Document findings, actions, outcomes.

d) all of the above

a) Disconnect peripheral devices that are not essential to the operation of the system, and then restart the computer.

b) Listen for and identify sounds, such as a cooling fan that has stopped or a hard drive that is making unexpected noises

c) Run security software to be sure that there are no hacking issues on the computer

d) all of the above

a) Throw the computer out.

b) Free up space by deleting unnecessary files, temporary Internet files, and items in the Recycle Bin.

c) Do not delete files that may be part of the operating system or other necessary programs.

d) #2 and #3

a) keep equipment plugged in while servicing.

b) Be sure equipment is unplugged before servicing.

c) stand in water while servicing equipment

d) Be aware capacitors cannot hold a charge even after device is unplugged.

a) Be sure equipment is unplugged before servicing.

b) Do not open power supplies or other high voltage components.

c) Be aware capacitors can hold a charge even after device is unplugged.

d) all of the above

a) Connectors both within and outside computing equipment are both precise and fragile.

b) Always use an appropriate amount of force when inserting or removing connectors.

c) Use caution with exposed connectors to ensure pins do not get bent.

d) all of the above