BML Ch 6 - Communications Set 3: Question Preview (ID: 11912)


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Kinesics is the study of the role of ____ in communication.
a) tone of voice b) facial expressions and physical gestures c) eye contact d) physical appearance
Oculesics is the study of the role of ____ in communication.
a) tone of voice b) facial expressions and physical gestures c) eye contact d) location of sender and receiver
Proxemics is the study of the role of ____ in communication.
a) tone of voice b) facial expressions and physical gestures c) eye contact d) location of sender and receiver
Chronemics is the study of the role of ____ in communication.
a) time b) facial expressions and physical gestures c) eye contact d) location of sender and receiver
The phase of conflict when participants try to reach a compromise or other possible solution is called the
a) triggering event. b) differentiation phase. c) initiation phase. d) resolution phase.
The phase of conflict when the individuals voice out their differences against each other is called the
a) triggering event. b) differentiation phase. c) initiation phase. d) resolution phase.
The best strategy to prevent conflicts is
a) to engage in regular effective communication. b) to share your personal views and problems on all issues, whether work-related or not. c) to keep important details to yourself until the last minute to avoid giving others a reason to be up d) to let others always get their way, even if it greatly inconveniences you.
The best strategy of conflict resolution is
a) avoidance. b) compromise. c) win/lose. d) lose/lose.
Desirable conflict
a) does not exist. b) is only for those who like to argue. c) sometimes motivates people to be their best. d) was a terrible B-movie.
Standing near the person with whom you are speaking is an example of
a) haptics. b) kinesics. c) oculesics. d) proxemics.
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