BML Ch 6 - Communications Set 2: Question Preview (ID: 11911)


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When verbal and nonverbal communication send different messages, most people will believe
a) the nonverbal message. b) the verbal message. c) neither of them. d) both of them.
Which of these is an internal communication?
a) a billboard. b) a commercial. c) consultation with an accountant. d) a meeting with all office staff.
Which if these is NOT an advantage of oral communication?
a) It is an easier way to communicate with a small number of recipients. b) It is less expensive than other methods. c) It can be referenced later if a receiver forgets some details. d) It includes some measure of personal involvement between the sender and receiver.
Horizontal communication is between
a) employees on the same level of an organizational chart. b) employees on different levels of an organizational chart. c) people within an organization only. d) some people within an organization and some people without.
External communication is between
a) employees on the same level of an organizational chart. b) employees on different levels of an organizational chart. c) people within an organization only. d) some people within an organization and some people without.
Verbal communication includes
a) communication through spoken words. b) communication through written words. c) communication through electronically transmitted words. d) all of these.
Organizational culture
a) is when bacteria work together to form patterns. b) is the collection of beliefs and patterns of behavior shared by people within an organization. c) is when co-workers go to an art museum or a play together. d) is when neat-freaks hang out together.
Writen communication is best used when
a) the communication matter is of temporary kind or where a direct interaction is required. b) the communication matter is of permanent kind or where indirect interaction is required. c) the subject matter of the communication is routine and simple. d) the sender and receiver work closely together.
An expense report from an employee to his manager is an example of
a) diagonal communication. b) horizontal communication. c) downward communication. d) upward communication.
Which is an example of external communication?
a) A meeting between a manager within a corporation and his supervisors. b) A meeting between a manager within a corporation and new employees. c) A meeting between a manager in a corporation and a law firm that is currently representing them. d) A meeting between a manager within a corporation and the corporation's board of directors.
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