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Success Starts With Professionals
Test Description: Review the new vocabulary on professionalism learned in class.
Instructions: Answer all questions to get your test result.
1) The practice of personal cleanliness is…
A
Domestic Hygiene
B
Environmental Hygiene
C
People Hygiene
D
Personal Hygiene
2) Attitude, Behaviour & Communication are…
A
The ABCs of professionalism
B
The ABCs of a profession
C
The ABCs of customer service
D
The ABCs of positive body language
3) A person who works for another person or business for pay is…
A
Employee
B
Investor
C
Colleague
D
Employer
4) The opportunity to be raised to a higher job position is…
A
Lateral prospects
B
Demotion
C
Metals prospecting
D
Advancement prospects
5) What is another name of “colleague”?
A
Employer
B
Co-worker
C
Employee
D
Competitor
6) The appropriate style of clothing for a specific establishment is…
A
Sexy Dress Code
B
Fashionable Dress Code
C
Designer’s Dress Code
D
Dress Code
7) Attitude, behaviour, communication, customer service & teamwork skills show..
A
You future prospects
B
Your personal hygiene skills
C
Your professionalism skills
D
Your customer service orientation
8) The action of doing work for someone before, during & after a purchase is…
A
Customer Service
B
Advancement Prospects
C
Positive Body Language
D
Professionalism
9) The characteristics of body movement that send positive messages are called…
A
Negative Body Language
B
Positive Body Language
C
Professional Body Language
D
Neutral Body Language
10) Making contact with others that may be able to give you advice or help is…
A
Positive Body Language
B
Network
C
Loyalty
D
Customer Service
*select an answer for all questions
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