Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
2.01 SELLING - MARKETING
Test Description: 2.01 SELLING - MARKETING
Instructions: Answer all questions to get your test result.
1) What is an internal factor that affects the selling policies of a business?
A
Actions of competitors
B
Customer requests
C
Financial resources
D
Government legislation
2) What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
A
Follow the business's selling policies
B
Exchange the item
C
Consult the buyer
D
Refer the customer to the manufacturer
3) Which is a pre-sale opportunity for salespeople to provide customer service?
A
Technical assistance and support
B
Providing ample product information
C
Shipping and delivery
D
Maintenance and repair
4) George sold Sandy a new living room set. What should George do as an effective follow-up to provide good service and develop a strong relationship with her?
A
Asking for referrals
B
Sending articles about local competitors
C
Explaining the company's business plan
D
Calling to make sure the products are satisfactory
5) What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers
A
Sending articles about local competitors
B
Asking for referrals
C
Calling to make sure the products are satisfactory
D
Explaining the company's business plan
6) What can salespeople do to maintain good relationships with existing customers?
A
Send customers expensive gifts
B
Ask for new referrals
C
Live up to their promises
D
Use customers in advertisements
7) Joe is a salesperson who sometimes forgos a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be more successfull
A
Joe because he is a nice person
B
Joe because he will get more repeat business
C
Carol because Joe is too timid to close a sale
D
Carol because she will make more sales
8) What does a salesperson need to do to be successful in selling?
A
Learn the features unique to the brands s/he sells
B
Ask management to limit the number of brands
C
Describe the disadvantages of competing brands
D
Always attempt to sell related merchandise
9) What type of information should employees be able to locate in their company's employee handbook?
A
The use of company property
B
The company's annual report
C
The number of vacation days that an employee
D
The company's list of current job openings
10) What type of information concerning policies and procedures do employees often extract from an internal business report?
A
Industry research data
B
Former local competitors
C
New personnel regulations
D
Customer profiles
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?