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Day 14 Review
Test Description: Let's see what you know!
Instructions: Answer all questions to get your test result.
1) While recording a rap beat, Pablo deleted some programs from his Windows computer. Now iTunes doesnt recognize his iPhone. What should he do?
A
Update and reinstall iPodService.exe from the Apple downloads page
B
Stop rapping and join a dance troupe
C
Restore the iPhone
D
Remove and reinstall iTunes on his computer
2) Who brought us bagels, cream cheese and juice this morning?
A
Tomas
B
We have bagels?!!
C
Santa Clause
D
The awesome and very kind Candice:)
3) Arthur wants to buy an Oakland Raiders wallpaper for his iPhone from the iTunes Store since its $.10. The credit card on his account in iTunes has expired and he's not near his computer. What can Arthur do?
A
Update his credit card info on his iPhone
B
Recommend he go to an Internet Cafe, order a latte and update his credit card info on their computer
C
Save the $.10 because it's the Raiders...even if it was free, I still wouldn't take it
D
He cannot purchase this on his iPhone until he updates the credit card info on a computer
4) Rudy could not recall his PIN code to unlock his iPhone, so he couldn't call out sick. Then he entered the PUK code wrong too many times and is locked out. What should Rudy do now?
A
Entering an incorrect PUK code can permanently lock the SIM card; Rudy needs to replace the SIM card
B
Wait a few minutes and then try again
C
Connect the iPhone to iTunes which resets the number of PUK attempts to zero
D
Restore the iPhone
5) Blabby McBlabb calls in and wants to know the frequency response on his iPhone 4 as well as the audio and video formats it supports. Do you...
A
Explain that those questions are outside your scope of support
B
Say: I no speak english
C
Refer him to the iPhone 4 technical specifications page at apple.com
D
Ask him to try different formats to see what works
6) What 3 wireless carriers are we as Tier 1 advisors allowed to connect a customer with?
A
United States, Canada and Japan
B
Canada, Ireland and Nicaragua
C
Canada, Ireland and United States
D
Madagascar, Madagascar II and Madagascar III
7) What is the #1 paid app for the iPhone in ITunes?
A
Fruit Ninja
B
Zombie Gunship
C
TETRIS
D
Tiny Wings
8) When will you get your production schedules?
A
Hopefully today, maybe after 8AM, I understand that everything is being done for me and I love my trainer :)
B
Never
C
Yesterday
D
What are you talking about, I already got it
9) What is the toll free number for AT&T?
A
1-800-331-0500
B
1-800-922-0204
C
1-800-GOATT
D
1-800-MYATT
10) How would you know you've completed the Resolve phase of the PAIR process?
A
The customer can't reproduce the actual issue
B
The customer says the issue has ben fixed
C
You and the customer gain agreement that the issue is resolved
D
You think you've resolved the customers issue
*select an answer for all questions
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