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EBS Chapter 3
Test Description: EBS Chapter 3
Instructions: Answer all questions to get your test result.
1) What is hospitality?
A
It refers to providing an environment like hospital for people to stay.
B
It refers to staying in a hospital.
C
It refers to being caring towards people like the way nurses treat the patients.
D
It refers to the warm and friendly way in which a host receives his guests.
2) What is a concierge?
A
It refers to the staff in a hotel cleaning the rooms after the guests had left.
B
It refers to the staff in a hotel that takes care of the specific needs and requests of guests.
C
It refers to a staff in a hotel carrying the luggage of guests.
D
It refers to a person whose job is to park the guests' cars at a hotel or restaurant.
3) John would like to plan a romantic celebration with his wife for their wedding anniversary overseas. Which type of accommodations will you recommend?
A
Boutique Hotel
B
Motel
C
Budget Hotel
D
Hostel
4) Mr Tan and family would like to stay for 1 month in Thailand for holidays.They would like to cook their own meals. Which accommodation will you recommend?
A
Serviced apartments
B
Guesthouses
C
Resorts
D
Bed-and-breakfast
5) Which of the following job role is not front-of-the-house functions?
A
Concierge
B
Chambermaid
C
Bell staff
D
Receptionist
6) Which of the following job role is back-of-the-house functions?
A
Bell hop
B
Desk staff
C
Wait staff
D
Accountants
7) Peter would like to chill out with friends and have some light snacks. Which type of F&B outlet will you recommend?
A
Food court
B
Family restaurant
C
Fastfood restaurant
D
Coffee house
8) Which is not a feature of a fine dining restaurant?
A
The interior decorations, setting and furnishing are grand and stylish.
B
The restaurant serve food that reflects a particular culture.
C
The wait staff provides extremely attentive table service to guests.
D
It is found in most luxury hotels.
9) Tom would like to hold a birthday celebration for his 3 years old son. Which F&B outlet will be suitable for him?
A
Family restaurants
B
Buffet restaurants
C
Ethniic restaurants
D
Theme restaurants
10) Which is not a feature of a hostel?
A
The rate is very cheap.
B
Meals are provided.
C
There are common bathrooms and toilets.
D
Rooms are mostly dormitory style.
*select an answer for all questions
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