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DMEautomotive Test
Test Description: Review Games!
Instructions: Answer all questions to get your test result.
1) In 2007 DMEautomotive joined forces with automotive powerhouse.....?
A
JMsolutions
B
Full Circle Solutions
C
SET(Southeast Toyota)
D
Red Rocket
2) In 2008, DMEautomotive announced the acquistion of ......., an automotive focused direct marketing company based in St. Louis?
A
JM Family
B
Red Rocket
C
Full Circle Solutions (FCS)
D
Customer Journey
3) They are is in charge of; scheduling, time off requests, controling the dailer, and reporting at site and agent level?
A
Quality Assurance
B
Workforce Management
C
Supervisors
D
Client Services
4) They are the liason between the Marketing client and Operations
A
Quality Assurance
B
Supervisors
C
Client Services
D
Workforce Management
5) What does the CIC stand for?
A
Customer Interaction Center
B
Corn Indigo Carrots
C
Customer Intelligence Center
D
Central Inquisitive Communication
6) What is the purpose of a CSI Survey?
A
To create a lead for the sales department.
B
To rate the vehicle the customer purchased.
C
To maintain a relationship with the client through coupons and customer journey.
D
Customer Satisfication Index to follow up with Sales and Service customers 24-48 hours after visit.
7) WHat is the purpose of a lost customer?
A
Contact customers to ask for referrals.
B
Contact customers to understand why they declined services.
C
Contact inactive customers to identify ownership status and determine reasons for no return.
D
Contact customers to see what vehicle they recently purchased.
8) What is the purpose of Vehicle Buyback Program?
A
Schedule an appraisal after a mail or email has been sent to prospects.
B
To get existing customers to validate vehicle ownership, satisfication, and schedule apprasial.
C
To Call aftermarket facilities and gather information.
D
To answer service or sales inquiries
9) How often does the average car owner trade in their vehicle?
A
3 years
B
2 years
C
1 year
D
5 years
10) Most car manufactorers offer what type of warranty?
A
3year/25,000 mile
B
3 year/36,000 mile
C
2 year/25,000 mile
D
10 year/100,000
*select an answer for all questions
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