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CMA Admin 2
Test Description: CMA Administrative Procedures 2
Instructions: Answer all questions to get your test result.
1) Habitual latecomers and patients who make a habit of canceling their appointments should be scheduled
A
at the end of the day
B
first thing in the morning
C
just before lunch
D
immediately after lunch
2) A telephone setup where each telephone receives, initiates, and holds calls, as well as makes an intercom possible is
A
a WATS
B
a PBX
C
a telex
D
a key telephone setup
3) Telephone calls that may be handled by the medical assistant include all of the following except
A
patients who will not reveal symptoms
B
ofice administration matters
C
receiving x-ray and laboratory reports
D
routine reports from hospitals and other sources
4) The proofreader's mark that indicates a hyphen should be inserted is
A
- )
B
= /
C
= or - /
D
-
5) An appropriate complimentary close in a letter where the salutation is "Dear John" is
A
Respectfully yours
B
Yours truly
C
Very sincerely yours
D
Cordially
6) OCR is an abbreviation that is associated with
A
operating room procedures
B
computers, insurance forms, and the U.S. Postal Service
C
optometric examinations
D
orthopedic surgery
7) Patients with Medicaid insurance coverage must verify their eligibility every
A
month
B
three months
C
six months
D
two months
8) A criterion (preauthorization) statement with terms such as acute onset, or recently discovered- symptoms not present at previous examination - might be used when making what type of appointment?
A
an appointment with a gatekeeper
B
PPO
C
hospital
D
referral to a specialist
9) A letter printed on 8 1/2" X 11" stationery may be folded twice to fit into a large envelope, sometimes called a No.
A
6 3/4
B
8
C
10
D
7
10) Which of the following words are spelled incorrectly?
A
capillary
B
curettage
C
calcanius
D
cirrhosis
*select an answer for all questions
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