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Selling Unit Test Review
Test Description: Selling unit
Instructions: Answer all questions to get your test result.
1) A Sales Quota is a?
A
Sales Strategy
B
Sales Goal
C
Sales Agent
2) A Sales Call Report would include?
A
retail sales person
B
social security numbers
C
customer information
3) A person that does personal selling is most likely selling?
A
Business to business
B
retail sales
C
E-Commerce
4) Organizational Sales is
A
retail sales only
B
Business-to-Business
C
E-Commerce
5) An Example of a retail sales store is?
A
Amazon
B
Target
C
Footlocker.com
6) An example of on-line sales is
A
Cabela's catalog
B
Wal-mart
C
Amazon
7) Telemarketing sales people do sales using this
A
Phone
B
Radio
C
Internet
8) When buying expensive products that you have very little experience with you use
A
Routine decision making
B
extensive decision making
C
limited decision making
9) Cold calling is visiting a customer or potential customer without?
A
a driver's license
B
a resume
C
an appointment
10) Having a take charge attitude
A
Impulsive
B
Responsiveness
C
assertive
11) Personal communication process to satisfy the wants and needs of the consumer.
A
Marketing
B
Promotions
C
Selling
12) What is one of the best ways to acquire new customers?
A
Online
B
Word of Mouth
C
Promotions
13) What is Darwin’s theory on change?
A
Strongest survive
B
Smartest survive
C
Most Responsive
14) Referrals and repeat customers come from successful salespeople that are able to……..
A
build relationships
B
use social media
C
Convince people to buy
15) Using proven approaches that work involve the ________ of selling.
A
science
B
art
C
performance
16) Flexibility and meeting customer’s need faster describes which part of the ASAP of selling?
A
performance
B
agility
C
art
17) MMeeting a sales quota and maintaining customer satisfaction describes which part of the ASAP?
A
agility
B
performance
C
science
18) Creativity and spontaneity are keys to success in sales describes which part of the ASAP?
A
agility
B
performance
C
art
19) Which statement is true?
A
Retaining existing customers is less expensive than attracting new customers.
B
It cost the about the same to attract and retain customers.
C
Attracting new customers is less expensive that retaining existing customers.
20) Advertising, publicity, and sales promotions
A
non-personal selling
B
personal selling
C
E-commerce
*select an answer for all questions
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