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Customer Care New Hire Training Quiz
Test Description: Customer Care New Hire Training Quiz
Instructions: Answer all questions to get your test result.
1) What does the acronym LEC stand for?
A
Local End Creator
B
Local Ethernet Carrier
C
Location Evergreen Contract
D
Local Exchange Carrier
2) What is an ILEC?
A
The Smaller Telephone Company that resells services from the former Bell Companies.
B
The Local Telephone company, like ATT that owns the Central Office
C
A call originating in one LATA and terminating in another.
D
Defined geographic calling area where the now separate Bell companies could provide local and long distance services.
3) What is a CLEC?
A
The Smaller Telephone Company that resells services from the former Bell Companies.
B
The Local Telephone company, like ATT that owns the Central Office
C
Defined geographic calling area where the now separate Bell companies could provide local and long distance services.
D
A call originating in one LATA and terminating in the same LATA.
4) What is a LATA?
A
The Local Telephone company, like ATT that owns the Central Office
B
The Smaller Telephone Company that resells services from the former Bell Companies.
C
A device that converts an analog signal into a digital signal that can be easily manipulated.
D
Defined geographic calling area where the now separate Bell companies could provide local and long distance services.
5) What is an InterLATA call?
A
A call originating in one LATA and terminating in another.
B
A call originating in one LATA and terminating in the same LATA.
C
A Local Call
D
An Operator Assisted Call
6) What is an IntraLATA call?
A
An Operator Assisted Call
B
A Local Call
C
A call originating in one LATA and terminating in another.
D
A call originating in one LATA and terminating in the same LATA.
7) What Act required the regional Bell companies to open up their networks to outside competition?
A
The Cleanup Act
B
The EEOC Act
C
The Telecommunications Act of 1996
D
The CLEC Act of 2005
8) What is a PIC?
A
A Code that determines the Long Distance Carrier on a line.
B
Another name for a Network Interface Device
C
A Local Telephone Provider
D
A device that converts an analog signal into a digital signal that can be easily manipulated.
9) What is another name for a NID (Network Interface Device)?
A
Demarc
B
CAT5
C
IAD
D
Actelis
10) What is Resale?
A
Service where Birch purchases the Loop the Port from the ILEC at a slight discount and resells it at a slight profit. The
B
Service where Birch purchases the Loop the Port from the ILEC at a greater discount and resells it at a greater profit. Th
C
None of these
D
Service where Birch purchases the Loop the Port from the ILEC at a greater discount and resells it at a greater profit. Th
*select an answer for all questions
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