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Chapter 1 Medical Office Procedures.Seniors
Test Description: S
Instructions: Answer all questions to get your test result.
1) Which answer helps build goodwill between the patient and physician?
A
paying the bill on time
B
lifting patients spirits
C
compliance with treatment plan
2) Choose the most common place of employment for the admin med asst.
A
Physician's Practice
B
Schools
C
ER Dept
D
Hospital
3) A(n) _______ provides care during pregnancy and childbirth.
A
neurologist
B
gerontologist
C
nephrologist
D
obstetrician
4) A(n) ___________ investigates the causes of disease.
A
gerontologist
B
dermatologist
C
pulmonologist
D
pathologist
5) A(n) ___________ maintains pain relief and bodily function stability.
A
gerontologist
B
dermatologist
C
pathologist
D
anesthesiologist
6) The outward display of an employees values and standards is defined as:
A
Morals
B
Work Ethics
C
Beliefs
D
Personality
7) Physicians rank _________ as the most important employee trait.
A
Kindess
B
Promptness
C
Friendliness
D
Accuracy
8) A thorough admin med asst produces work that is ____________.
A
Neat, prompt, and complete
B
Accurate
C
Neat, accurate, and complete
D
Detailed and prompt
9) ___________ is a key component when working within the medical office environment.
A
Flexibility
B
Punctuality
C
Friendliness
D
Dependability
10) To take action independently is to show ______________.
A
Managerial Skills
B
Commitment
C
Strength
D
Initiative
11) This is considered an aspect of self-motivation.
A
Promptness
B
Alertness
C
Awareness
D
Punctuality
12) A mix of self-motivation and _________ should be used when seeking areas to assist fellow team members.
A
Confidence
B
Tact
C
Remembering
D
Pride
13) The AAMA requires CMA's to be recertified how often?
A
3 yrs
B
7 yrs
C
5 yrs
D
10 yrs
14) AHIMA offers ______________ certification exams in coding.
A
4
B
1
C
3
D
2
15) A certification exam to become certified medical admin asst specialist is offered only through the:
A
AAMA
B
MAERB
C
AMT
D
NCCT
16) The core values of the IAAP include integrity, respect, adaptability, communication and ____________.
A
Cooperation
B
Dependability
C
Courage
D
Commitment
17) When speaking to terminally ill patients, what types of topics should you discuss?
A
Long-term topics
B
Future Plans
C
Past History
D
Short-term topics
18) Which of the following is the current preferred sign-in method?
A
First name only method
B
Marker method
C
Label method
D
Last name only method
19) Identify the sole judge of what information is to be given to or withheld from, the patient.
A
The office manager
B
The physician
C
The medical assistant
D
The admin medical assistant
20) ___________ is the tendency to believe that one's own race or ethnic is the most important and that some or all aspects of its culture are superior to those of other groups.
A
Ethnocentrism
B
Prejudice
C
Ego
D
Bias
*select an answer for all questions
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