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Troubleshooting
Test Description: Basic Troubleshooting Techniques
Instructions: Answer all questions to get your test result.
1) Wht is the first thing you should do if your computer is not working right?
A
Ask the teacher for help
B
Buy a new computer
C
Restart the computer
D
Wait until it starts working again
2) Which one of the following is not a general troubleshooting technique?
A
Hit the tower until it starts working
B
Restart the computer
C
Check to see if everything is plugged in
D
Check that all cables are connected tightly and are in the correct port
3) My computer won't turn on, what should I do?
A
Wait until it turns on
B
Ask for help
C
Check the power cables to ensure they are connected
D
Restart the computer
4) My monitor isn't working, what should I do?
A
Hit it to get it working
B
Ask for help
C
Make sure the cables and power cords are plugged in
D
Turn the lights on in the room
5) My mouse or keyboard isn't working, which of the follow should you NOT do?
A
Restart the computer
B
Make sure the mouse is clean and on a solid surface
C
Check that the cables are plugged in properly
D
Throw it
6) Your computer keeps freezing or crashing, which of the follow should you NOT do?
A
Remove any new software you recently installed
B
Hit the computer and call for help
C
Shut down and uplug computer for 5 minutes
D
Restart the computer
7) My printer is not working, what should you do?
A
Give up
B
Call for help
C
Hit the printer
D
Unplug the printer, wait 5 minutes, and plug in again
8) If your sound is not working, which set of steps should you NOT do?
A
Check to make sure the speaker icon is not muted and check to see if headphones or speakers are plugged in correctly
B
Check to see if the headphones or speakers are plugged in correctly and check volume controls
C
check volume controls and make sure the speaker icon is not muted
D
check the volume controls on the computer and call for help
9) I keep getting a 'tree or server not found' error message. Which of the follow should you NOT do?
A
Check to make sure you see the 'computer' logo and not the 'flower'
B
Check to make sure the blue power network cable is plugged in
C
immediately ask for help
D
Restart the computer and wait 1 minute before trying to sign in
10) I have an error message, what should you NOT do?
A
immediately ask for help without reading the message
B
read the message carefully
C
google the error message to see what you should do
D
restart the computer
11) You cannot log in what should you do?
A
Ask for help immediately
B
Check to see if the Num Lock or CAPS lock buttons are on
C
Hit the computer
D
Give up and do nothing
12) The following are all good ideas for troubleshoot, but what should be done first?
A
Uninstall programs
B
Ask for help
C
Check the cabeling or power cord connections
D
Restart the computer
*select an answer for all questions
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