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NEW Fashion 5.01 - 5.03
Test Description: 5.01 - 5.03
Instructions: Answer all questions to get your test result.
1) The covering, wrapper, or container in which some items are placed is the
A
label
B
hangtag
C
Packaging
D
Container.
2) Estee Lauder cosmetics will award the sales associate with the highest total sales for the summer a three-day all-expense-paid-trip to Myrtle Beach. The trip is a/an:
A
incentive
B
sales quota
C
salary
D
Commission.
3) Which information would MOST LIKELY be included on a hangtag?
A
Identification of the producer or distributor
B
Care requirements
C
Style and price
D
Identification of the item’s country of origin
4) Cherie answers the customer’s questions about microfibers and explains the benefits of owning apparel made from microfibers. She is demonstrating:
A
product knowledge
B
high esteem
C
Commission selling.
D
high pressure selling
5) Compensation based on a percentage of the dollar amount of the sale made by a salesperson is:
A
Commission.
B
salary
C
overtime
D
wages
6) Which is NOT characteristic of a successful salesperson?
A
Is the only store contact for most customers
B
Develops professional relationships with customers
C
Creates repeat customers by solving customer problems
D
Leaves customers alone in the store so they can shop
7) Small pieces of ribbon or cloth that are permanently attached to the insides of garments to provide product information are:
A
hangtags
B
Hanger loops.
C
packaging
D
labels
8) Successful salespeople should be:
A
Slow to approach customers who are examining merchandise.
B
Aggressive towards coworkers in order to gain sales and job promotions
C
Skilled in solving customer problems to create repeat customers.
D
Forceful in dealing with undecided customers
9) Sara works in a small fashion boutique. She tries to be responsive to customer needs so that she and the business will both benefit from:
A
more effective promotion
B
pressure selling
C
Added utility.
D
repeat customers
10) Nordstrom distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses:
A
Sales-oriented selling
B
High pressure selling.
C
Communication selling.
D
Customer-oriented selling.
11) A salesperson who explains the fiber content of a particular fabric has presented a/an:
A
feature
B
objection
C
Benefit.
D
option
12) A decided customer:
A
Needs the salesperson to make recommendations
B
Has a need but has not identified a product to meet that need.
C
Knows exactly what he/she wants and why.
D
Wants to browse.
13) Add-ons, trading up, special offers, and more-than one are techniques for:
A
Handling objections.
B
Suggestion selling
C
Determining wants and needs.
D
Closing the sale.
14) Anthony explains that he likes the khaki slacks but because they must be dry cleaned he hesitates to purchase them. The salesperson responds, Actually, these slacks are made with microfiber, so you can machine wash them and dry them on low in the dry
A
Demonstration
B
third party
C
question
D
direct denial
15) The FIRST face-to-face meeting of the customer and the salesperson is the
A
Approach.
B
closing
C
merchandise presentation
D
demonstration
16) George helps Roderick select two men’s dress shirts. After Roderick decides to purchase the shirts, George shows him matching ties. George is trying to increase the sale by using:
A
trading up
B
Add-ons.
C
special offers
D
More-than-one selling.
17) The beginning step in the retail selling process, when the salesperson acknowledges the customer’s presence, is the:
A
opening
B
greeting
C
Approach.
D
preapproach
18) An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise is a/an:
A
Allowance.
B
uneven exchange
C
odd exchange
D
even exchange
19) Amy works at the cosmetics counter in a department store. Each time she performs a makeover for a customer, she records the information for future reference. Amy is using a/an:
A
stock list
B
sales record
C
Client file.
D
Inventory record.
20) Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan’s BEST course of action to help his customer reach a buying decision would be to:
A
Use the standing room only close
B
Use the direct close.
C
Show the customer more new merchandise.
D
Stop showing additional items
*select an answer for all questions
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