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4.01 Marketing Communciation
Test Description: Communcation Skills
Instructions: Answer all questions to get your test result.
1) The process of transmitting messages between all involved parties.
A
Communication
B
Message
C
Channeling
D
Setting
2) Ross sent a text message to Alex. Which part of the communication process is he using
A
Message
B
Barriers
C
Setting
D
Channel
3) Marco and Jade presented a Pre-calc presentation to the class. The information they shared was called the:
A
Barrier
B
Message
C
Channel
D
Setting
4) In the show titled "Lie to me", the investigators determine who is not telling the truth by using which type of communication?
A
Non-verbal
B
Verbal
C
Written
D
Telephone
5) What type of workplace communication is the next best option to face to face.
A
Letter
B
Email
C
Voice-only
D
Videoconferencing
6) If I were to lecture the entire 90 minutes, most students would shut down before the end of class. Which communication barrier is interfering with the class?
A
Information overload
B
Interruptions
C
Language
D
Noise
7) What is the formal type of communication used outside a business
A
Company publication
B
Report
C
Business letter
D
Memo
8) Matt wants to inquire about a job opening at Bank of America. Which form of written communication should he use?
A
Letter
B
Email
C
Memo
D
Report
9) Verbal communications includes:
A
Speaking and listening skills
B
Speaking and body language
C
Body language and writing
D
Facial expressions and body language
10) All are advantages of written communciation except:
A
Provides a written record if legal documentation is required
B
Provides immediate feedback
C
Ability to carefully prepare the message
D
Consistent information delivered to any number of people
*select an answer for all questions
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