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Business Management Ch. 23 Test Review #2
Test Description: Intro to Human Resources
Instructions: Answer all questions to get your test result.
1) Employers are expected to make reasonable accommodations in work procedures, facilities, and equipment as part of the:
A
Civil Rights Act
B
Social Security Act
C
Age Discrimination in Employment Act
D
Americans with Disabilities Act
2) Ensuring effective communication and cooperation between management and employees is which human resources activity?
A
Employment
B
Performance Management
C
Employee Relations
D
Employee Assistance
3) Employee turnover is commonly calculated based either on the number of employees who leave their jobs in a company or on
A
the number of employees hired to replace employees who have left
B
the number of employees who are discharged and laid off
C
the number of new job openings
D
the difference between the number of terminated employees and the number of new hires
4) A fund to pay an income to workers who lose their jobs through no fault of their own is
A
unemployment insurance
B
pension funds
C
workers' compensation
D
social security
5) The Equal Pay Act prohibits unequal pay for substantially the same work based on
A
disability
B
race
C
age
D
gender
6) Developing procedures and materials and educating managers and employees on the proper methods for evaluating and improving performance is which human resources activity?
A
Employee Relations
B
Employment
C
Performance Management
D
Performance Improvement
7) A layoff generally occurs because of
A
employee turnover
B
changing business conditions
C
unsatisfactory job performance
D
inappropriate work behavior
8) Whenever there are new job openings or job vacancies, the company should first turn to
A
current employees
B
recent college graduates
C
discharged employees
D
job applicants on file
9) The employee evaluation method called 360-degree feedback may include feedback from
A
the employee's peers
B
suppliers
C
all of these
D
customers
10) Human resources management includes all the following employee-related activities except
A
development
B
equipment purchasing
C
hiring
D
compensation
*select an answer for all questions
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