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BML Ch 6 - Communications Set 4
Test Description: BML Ch 6, 4th set of questions.
Instructions: Answer all questions to get your test result.
1) The speaker putting her hand on the listener's arm is an example of
A
haptics.
B
proxemics.
C
kinesics.
D
oculesics.
2) The way information is exchanged is
A
the nominal group technique.
B
the message.
C
the medium (or channel).
D
unrelated to the type of information to be exchanged.
3) Communication breakdown is
A
making a message simple to understand for another person.
B
examining each step of the communication process to look for barriers.
C
examining each part of a message in order to understand the entire idea.
D
the difference between the message the receiver decodes and the message the sender encodes.
4) The most effective technique a manager can use to improve organizational communication is
A
regular memos.
B
regular open meetings with employees.
C
daily TPS reports.
D
monthly employee evaluations.
5) Communication takes place through
A
body language.
B
all of these.
C
words.
D
symbols or pictures.
6) An electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law is
A
a flame.
B
an assault.
C
spam.
D
not a concern of the company.
7) Brainstorming can be done
A
alone.
B
in a group.
C
alone or in a group.
D
only in rainy weather.
8) Barriers in effective communication can include
A
distractions that are not obvious (such as the receiver getting a flat tire on the way to work).
B
all of these.
C
inability of the sender and receiver to speak the same language.
D
spelling, grammar and punctuation errors.
9) Which of these determines the best method or type of commununication to be used?
A
organizational culture
B
all of these
C
the content of the message
D
the relationship between the sender and the receiver
10) Which of these combinations can not exist in one communication exchange?
A
horizontal and external
B
external and formal
C
vertical and informal
D
internal and written
*select an answer for all questions
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