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Good News Letter
Test Description: This is a review of the context of good news letters. It also covers some of the basics of business letters.
Instructions: Answer all questions to get your test result.
1) Use the modified block style...
A
if you are a customer.
B
if you are writing for a company.
C
when there is a letter head.
D
when there is no letter head.
2) Use the formal block style...
A
when there is a letter head.
B
if you are writing for a company.
C
when there is no letter head.
D
if you are a customer.
3) List the correct order for the contents of a good news letter.
A
Buffer, explanation, main point, closing.
B
Main point, closing.
C
Main point, explanation, closing.
D
Explanation, main point, closing.
4) The direct method is most commonly used for...
A
persuasive letters
B
bad news letters
C
sales proposals.
D
good news letters.
5) State the purpose of a goodwill closing.
A
Establish / re-establish a positive relationship with the recipient.
B
Compliment the recipient.
C
End the letter quickly.
D
Tell the recipient the purpose of the letter.
6) What content should be placed at the beginning of a good news letter?
A
Explanation
B
Main point
C
Closing
D
Buffer
7) What content should be placed at the end of a good news letter?
A
Buffer
B
Explanation
C
Main point
D
Closing
8) What content should be placed after the main point in a good news letter?
A
Explanation
B
Main point
C
Buffer
D
Closing
9) What method is commonly used for good news letters?
A
Direct
B
Mixed
C
Indirect
D
Open
10) Which statement about formal block style letters is false?
A
There is no letter head.
B
All text is left aligned.
C
The right and left margins should be 1".
D
There are 4 lines between the date and the address.
*select an answer for all questions
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