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Ch. 2 Test Review
Test Description: Review for Ch. 2 in Business Management
Instructions: Answer all questions to get your test result.
1) A common set of important activities that make up a manager's job is called:
A
Core values
B
Quality control
C
Management role
D
Supervision
2) A manager that builds relationships does the following:
A
Works well with others
B
Resolves conflict
C
All of these
D
Creates a positive work environment
3) What are the 4 Functions of a Manager
A
Planning, supervising, timing, and implementing
B
None of these
C
Planning, organizing, implementing, and controlling
D
Planning, decision making, marketing, and controlling
4) The fundamental guidelines for the decisions and actions of managers is called:
A
None of these
B
Management activities
C
Management principles
D
Management guidelines
5) The final step in the decision-making process is to:
A
Identify the problem
B
Determine the possible solutions
C
Select the best solution
D
Analyze the solutions
6) The duties of a supervisor are:
A
Commnads respect
B
Serves as communication link between employees and management
C
All of these
D
Works directly with employees
7) What is one way you can judge whether or not a supervisor is effective?
A
None of these
B
Telling people what to do
C
Demands respect
D
Efficient use of the company's resources
8) A prodcedure that evaluates the work and accomplishment of an employee and provides feedback on performance is called:
A
Performance review
B
360 degree feedback
C
None of these
D
Promotion
9) The process of making sure work meets acceptable standards is called:
A
Management principles
B
Work coach
C
Time management
D
Quality control
10) Managing work schedules to achieve maximum productivity is callled:
A
Quality control
B
Time management
C
What-if analysis
D
Management principles
*select an answer for all questions
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